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Making room for the call center
Marco Adria,
Shamsud D. Chowdhury
Research output
:
Contribution to journal
›
Article
›
peer-review
13
Citations (Scopus)
Overview
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Social Sciences
call center
100%
employee
26%
customer
21%
decision making
15%
organization
14%
teamwork
12%
manager
8%
interaction
5%
time
4%
Engineering & Materials Science
Personnel
34%
Decision making
21%
Managers
12%