Exploring physicians' resistance to using mobile devices: A hospital case study

Mobile communication technology is emerging as an area of major importance in healthcare. By enabling ubiquitous real-time access to patient information and state-of-the-art medical knowledge, this technology has the potential to support the integration of health records, the practice of evidence-based medicine, and to improve productivity among provider organizations. However, its adoption and implementation have faced many challenges; an important one has been users' resistance. For instance, many physicians are still reluctant to embed these technologies in their medical practices. This chapter, hence, explores factors that influence this resistance to using mobile devices, thereby hindering the potential benefits that these technologies can bring to healthcare. Specifically, the authors present the results of an empirical study conducted at a local hospital where two mobile technologies were examined. The findings highlight several important factors that, if not addressed in healthcare settings, can result in user resistance to the implementation of this technology.