A systematic approach for evaluating port effectiveness

Mary R. Brooks, Tony Schellinck, Athanasios A. Pallis

Résultat de recherche: Articleexamen par les pairs

56 Citations (Scopus)

Résumé

The objective of this paper is to examine how users evaluate port effectiveness and identify those constructs relevant to that evaluation. The three user groups studied are carriers, cargo interests, and suppliers of services at the port. The study team developed an on-line survey instrument and delivered it to Canadian port users with the assistance of eight industry organizations. The findings of the research are based on the contributions of 57 decision makers with port usage experience, many of whom fit into more than one group of users. The study concludes that the evaluation criteria influencing users' perceptions of satisfaction, competitiveness, and service delivery effectiveness are different, and so while the determinants of these constructs have considerable overlap, they are different constructs. This paper also illustrates how independent (or third-party) evaluation of port performance might be used by a port to strategically improve its service to users, and therefore have value from a port perspective in its strategic planning.

Langue d'origineEnglish
Pages (de-à)315-334
Nombre de pages20
JournalMaritime Policy and Management
Volume38
Numéro de publication3
DOI
Statut de publicationPublished - mai 2011

ASJC Scopus Subject Areas

  • Geography, Planning and Development
  • Transportation
  • Ocean Engineering
  • Management, Monitoring, Policy and Law

Empreinte numérique

Plonger dans les sujets de recherche 'A systematic approach for evaluating port effectiveness'. Ensemble, ils forment une empreinte numérique unique.

Citer