Effect of a change management program in a medical device reprocessing department: A mixed methods study

Judy Chadwick; Mike Knapp; Douglas Sinclair; Larry Arshoff

doi:10.1016/j.hcmf.2013.12.001

Effect of a change management program in a medical device reprocessing department: A mixed methods study

Judy Chadwick, Mike Knapp, Douglas Sinclair, Larry Arshoff

Research output: Contribution to journal › Article › peer-review

3 Citations (Scopus)

Abstract

Faced with a variety of challenges in relation to performance, quality, staff engagement and morale in the Medical Device Reprocessing Department, managers at St. Michael's Hospital developed and implemented several innovative approaches including combining staff training and performance metrics. The results of these initiatives included a substantial reduction in the departmental budget along with higher productivity, output and quality; better staff morale; an improved relationship between management and the union; and a stronger partnership between the department and its institutional customers.

Original language	English
Pages (from-to)	20-24
Number of pages	5
Journal	Healthcare Management Forum
Volume	27
Issue number	1
DOIs	https://doi.org/10.1016/j.hcmf.2013.12.001
Publication status	Published - 2014
Externally published	Yes

Bibliographical note

Funding Information:
Funding source: Funding for the study and manuscript preparation was provided by Getinge Canada Ltd. through an unrestricted educational grant to Diagnosis, Solutions & Results Inc. (Larry Arshoff). The funding source had no input in study design, manuscript development, or decision to publish.

ASJC Scopus Subject Areas

Health Policy

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1016/j.hcmf.2013.12.001

Cite this

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abstract = "Faced with a variety of challenges in relation to performance, quality, staff engagement and morale in the Medical Device Reprocessing Department, managers at St. Michael's Hospital developed and implemented several innovative approaches including combining staff training and performance metrics. The results of these initiatives included a substantial reduction in the departmental budget along with higher productivity, output and quality; better staff morale; an improved relationship between management and the union; and a stronger partnership between the department and its institutional customers.",

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AU - Sinclair, Douglas

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Effect of a change management program in a medical device reprocessing department: A mixed methods study

Abstract

Bibliographical note

ASJC Scopus Subject Areas

UN SDGs

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