Effect of a change management program in a medical device reprocessing department: A mixed methods study

Judy Chadwick; Mike Knapp; Douglas Sinclair; Larry Arshoff

doi:10.1016/j.hcmf.2013.12.001

Effect of a change management program in a medical device reprocessing department: A mixed methods study

Judy Chadwick, Mike Knapp, Douglas Sinclair, Larry Arshoff

Producción científica: Contribución a una revista › Artículo › revisión exhaustiva

3 Citas (Scopus)

Resumen

Faced with a variety of challenges in relation to performance, quality, staff engagement and morale in the Medical Device Reprocessing Department, managers at St. Michael's Hospital developed and implemented several innovative approaches including combining staff training and performance metrics. The results of these initiatives included a substantial reduction in the departmental budget along with higher productivity, output and quality; better staff morale; an improved relationship between management and the union; and a stronger partnership between the department and its institutional customers.

Idioma original	English
Páginas (desde-hasta)	20-24
Número de páginas	5
Publicación	Healthcare Management Forum
Volumen	27
N.º	1
DOI	https://doi.org/10.1016/j.hcmf.2013.12.001
Estado	Published - 2014
Publicado de forma externa	Sí

Nota bibliográfica

Funding Information:
Funding source: Funding for the study and manuscript preparation was provided by Getinge Canada Ltd. through an unrestricted educational grant to Diagnosis, Solutions & Results Inc. (Larry Arshoff). The funding source had no input in study design, manuscript development, or decision to publish.

ASJC Scopus Subject Areas

Health Policy

ODS de las Naciones Unidas

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Effect of a change management program in a medical device reprocessing department: A mixed methods study

Resumen

Nota bibliográfica

ASJC Scopus Subject Areas

ODS de las Naciones Unidas

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