Résumé
Faced with a variety of challenges in relation to performance, quality, staff engagement and morale in the Medical Device Reprocessing Department, managers at St. Michael's Hospital developed and implemented several innovative approaches including combining staff training and performance metrics. The results of these initiatives included a substantial reduction in the departmental budget along with higher productivity, output and quality; better staff morale; an improved relationship between management and the union; and a stronger partnership between the department and its institutional customers.
Langue d'origine | English |
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Pages (de-à) | 20-24 |
Nombre de pages | 5 |
Journal | Healthcare Management Forum |
Volume | 27 |
Numéro de publication | 1 |
DOI | |
Statut de publication | Published - 2014 |
Publié à l'externe | Oui |
Note bibliographique
Funding Information:Funding source: Funding for the study and manuscript preparation was provided by Getinge Canada Ltd. through an unrestricted educational grant to Diagnosis, Solutions & Results Inc. (Larry Arshoff). The funding source had no input in study design, manuscript development, or decision to publish.
ASJC Scopus Subject Areas
- Health Policy
Empreinte numérique
Plonger dans les sujets de recherche 'Effect of a change management program in a medical device reprocessing department: A mixed methods study'. Ensemble, ils forment une empreinte numérique unique.Citer
Chadwick, J., Knapp, M., Sinclair, D., & Arshoff, L. (2014). Effect of a change management program in a medical device reprocessing department: A mixed methods study. Healthcare Management Forum, 27(1), 20-24. https://doi.org/10.1016/j.hcmf.2013.12.001