Effect of a change management program in a medical device reprocessing department: A mixed methods study

Judy Chadwick, Mike Knapp, Douglas Sinclair, Larry Arshoff

Résultat de recherche: Articleexamen par les pairs

3 Citations (Scopus)

Résumé

Faced with a variety of challenges in relation to performance, quality, staff engagement and morale in the Medical Device Reprocessing Department, managers at St. Michael's Hospital developed and implemented several innovative approaches including combining staff training and performance metrics. The results of these initiatives included a substantial reduction in the departmental budget along with higher productivity, output and quality; better staff morale; an improved relationship between management and the union; and a stronger partnership between the department and its institutional customers.

Langue d'origineEnglish
Pages (de-à)20-24
Nombre de pages5
JournalHealthcare Management Forum
Volume27
Numéro de publication1
DOI
Statut de publicationPublished - 2014
Publié à l'externeOui

Note bibliographique

Funding Information:
Funding source: Funding for the study and manuscript preparation was provided by Getinge Canada Ltd. through an unrestricted educational grant to Diagnosis, Solutions & Results Inc. (Larry Arshoff). The funding source had no input in study design, manuscript development, or decision to publish.

ASJC Scopus Subject Areas

  • Health Policy

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Citer

Chadwick, J., Knapp, M., Sinclair, D., & Arshoff, L. (2014). Effect of a change management program in a medical device reprocessing department: A mixed methods study. Healthcare Management Forum, 27(1), 20-24. https://doi.org/10.1016/j.hcmf.2013.12.001